Customers highly praise the quality service! Shanghai Tangke efficiently delivered cross-border goods and secured another large order of 5 tons.

After the Shenzhen International Rubber and Plastics Exhibition came to an end, the cooperation related to the exhibition has been developing in an orderly manner. Not long ago, the American customer who placed an order at the exhibition successfully received the embossed vacuum bags that were carefully packed by Shanghai Tangke and transported across the sea. As soon as the goods were unpacked, the customer's favorable comments were immediately sent via email, which is undoubtedly the greatest affirmation of our work!

In this cooperation, we truly regarded the customer's affairs as our own. Remember at the beginning of the cooperation, the customer was undecided about the material and style of the embossed vacuum bags and sent a message to inquire about it with our salesperson. Upon seeing the message, the salesperson responded immediately. While rummaging through the corresponding materials, the salesperson communicated with the technicians and finally explained the advantages and disadvantages of different materials to the customer in an easy-to-understand language. Some materials, after being added, make the bags soft and elastic, suitable for packing irregular items; some materials are resistant to high temperatures and punctures, and are more suitable for vacuum packaging and transportation. There are many such examples, and the customer's questions can always be responded to in a timely manner. 

We also put a lot of effort into the delivery of the goods. In order to ensure that the customer's goods arrive on time, the production department planned the schedule in advance to ensure the timely completion of the goods. In terms of logistics, since it was cross-border logistics, we needed to coordinate with the ocean freight company and the logistics transportation company first. Once, due to the weather, the logistics transportation was temporarily suspended. After learning about the situation, we immediately communicated with multiple parties and looked for alternative solutions, and finally ensured that the goods were dispatched on time. Throughout the process, we maintained close communication with the customer and updated the logistics information in real time, allowing the customer to keep abreast of the status of the goods at any time. It is precisely this attention to detail and respect for the customer that made the customer speak highly of our service. Therefore, not long after, we received another large order of 5 tons from this American customer, which is undoubtedly the best feedback on our quality and service. 

When it comes to our embossed vacuum bags, they are truly of excellent quality. Let's start with the raw materials we use at the very beginning. All of them are produced by large factories and have undergone strict inspections. Even if you put sharp metal parts in the bags, there is no need to worry about the bags being scratched. The embossed design is both practical and aesthetically pleasing. Previously, a customer gave feedback that when using our bags to pack cookies, they can be stacked very steadily, and there is no longer any need to worry about the cookies being crushed during transportation. Moreover, the sealing performance of the bags is superb. Once, a customer used our vacuum bags to package coffee beans. Three months later, when the bags were opened, the aroma of the coffee beans was still as strong as if they had just been roasted.  
                                               
In this cooperation, the customer spoke highly of our service. They said that from the very beginning when confirming the details of the samples, we were extremely patient. At that time, the customer was not satisfied with the size of the bags. Without hesitation, we redesigned and made new samples. We made revisions three times in total until the customer was satisfied. During the production process, we sent photos and videos of the production progress to the customer every week so that they could keep informed of the situation at any time. After the goods arrived, we took the initiative to provide a usage guide to teach the customer how to make the most of the vacuum bags. It was precisely these little details that showed our dedication, which led the customer to finalize an order of 5 tons for the next month on the spot. The customer also said excitedly that in the future, whenever there was a need, we would be the first choice for cooperation! 

All along, Shanghai Tangke has adhered to the belief of producing high-quality products and providing meticulous services. Over the years, we have served countless customers, including small domestic merchants and large foreign enterprises. Every cooperation is regarded by us as a new challenge, and we strive to do our best. In the future, we will continue to maintain this enthusiasm and conscientiousness, make friends with more customers, and work together to make our business prosperous and achieve a win-win situation!